Terms of Service
Effective Date: 23-July-2026
1. Acceptance of Terms
Welcome to Lidgen. These Terms of Service ("Terms") are a legal agreement between you and/or Lidgen, Inc., a Delaware corporation ("Lidgen," "we," "us," or "our"). These Terms govern your use of the Lidgen website, platform, API, and any related managed offerings (collectively, the "Solutions"). By accessing or using our Solutions and/or by checking a checkbox accepting these Terms, you agree to be bound by these Terms.
2. The Solutions
Lidgen provides B2B sales intelligence and automation Solutions, which include a SaaS platform and optional managed infrastructure.
Access: We grant you a limited, non-exclusive, non-transferable license to use the Solutions for your internal business purposes, subject to your subscription tier.
Infrastructure: As part of the Solutions, Lidgen may provision email infrastructure (domains/inboxes) on your behalf. While we manage the technical setup, you are the legal "Sender" of all communications.
Modifications: We reserve the right to modify or discontinue features of the Solutions at any time without prior notice.
3. Fees, Payments, and No Refunds
Subscription: Access to the Solutions is billed on a recurring basis (Monthly or Annually). You authorize Lidgen to charge your payment method automatically at the start of each billing cycle.
Strict No-Refund Policy: All payments are final and non-refundable, including subscription fees (even if the Solutions were not actively used), setup or onboarding fees, and unused credits or partial months.
Cancellation: You may cancel your subscription at any time via your account dashboard. Cancellation stops future billing, and your access continues until the end of the current billing cycle.
No Pausing or Freezing: Subscriptions cannot be paused, frozen, or placed on hold. Monthly fees are due for each billing cycle regardless of usage or campaign activity.
4. User Responsibilities & Conduct
You agree to use the Solutions in compliance with all applicable laws. You may not: use the Solutions for fraudulent, illegal, or unethical purposes; send spam or unsolicited messages in violation of applicable anti-spam laws (including CAN-SPAM, GDPR, or CASL); resell, redistribute, or scrape data from the Lidgen platform; or reverse-engineer the Solutions.
Content Liability: You are solely responsible for the content of your outreach. Lidgen does not monitor your specific messages and assumes no liability for claims arising from your campaigns.
5. Data & Intellectual Property
Lidgen IP: All software, algorithms, data methodologies, and pre-warmed infrastructure pools remain the exclusive property of Lidgen.
Your Data: You retain ownership of the specific prospect lists you upload.
AI Usage License: You grant Lidgen a worldwide, royalty-free license to use anonymized campaign performance data (e.g., reply rates, subject line effectiveness) to train and improve our AI models. We will never share your specific CRM data or private client lists with other users.
Client Content Approval; Compliance Procedures; Suppression Lists; Data Sources; Allocation of Responsibility
Client Review and Approval of Communications. The Company shall submit to Client, for prior review and approval, the form and content of any outbound message to be transmitted on Client's behalf through the managed services workflow. For the avoidance of doubt, the Company's submission of any draft, template, proposed language, or communication content for Client's review shall not be construed as legal review, legal clearance, or legal advice. No communication shall be deemed approved unless and until Client has provided its final approval. Client shall bear sole and exclusive responsibility for the final approval, accuracy, completeness, legality, regulatory compliance, and suitability of all such communications, notwithstanding any comments, suggestions, edits, formatting, transmission support, or administrative assistance provided by the Company.
Opt-Out Functionality and Internal Suppression Procedures. The Company may, as an internal operational practice, implement functionality intended to include an opt-out or unsubscribe link in emails transmitted through the platform and may automatically add recipients who opt out through such functionality to an internal suppression or blocklist. Such measures are provided solely as an administrative and technical convenience and internal operating procedure, and shall not constitute, and shall not be relied upon as, any representation, warranty, covenant, or assurance by the Company that any communication complies with applicable law, regulation, industry standard, or regulatory guidance. Client acknowledges and agrees that the existence or operation of any such functionality does not transfer to the Company any legal responsibility for compliance.
Data Sources; No Assumption of Legal Basis. The Company may source business contact data from facially legitimate commercial data providers or platforms, including, by way of example only, Clay and LeadMagic, and may direct outreach solely to business email addresses. Notwithstanding the foregoing, Client acknowledges and agrees that the Company does not verify, warrant, or guarantee the legality, permissibility, accuracy, provenance, consent status, or lawful usability of any data source, contact record, audience segment, or recipient list, whether sourced by the Company, obtained from third-party providers, or uploaded, supplied, selected, or instructed by Client. Client shall remain solely and exclusively responsible for determining, documenting, and maintaining the lawful basis, authorization, justification, and overall compliance required to contact any recipient or audience under all applicable laws and regulations, including in connection with any list, database, or contact information provided or designated by Client.
No Legal Guaranty; Indemnity. Client acknowledges that the Company is a service provider acting solely on Client's instructions and shall not be deemed the sender, controller, originator, publisher, or legal compliance guarantor of any campaign, communication, audience, or data set except to the extent non-waivable law expressly provides otherwise. Without limiting the foregoing, the Company disclaims all responsibility for legal compliance arising from the content of communications, the identity of recipients, the existence or sufficiency of consent or other lawful basis, suppression practices outside the Company's system, or the legality of any data used for outreach. Client shall defend, indemnify, and hold harmless the Company and its affiliates, officers, directors, employees, and contractors from and against any and all claims, demands, actions, investigations, penalties, fines, damages, liabilities, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to (i) any communication sent on Client's behalf, (ii) Client's instructions, content, lists, data, targeting criteria, or approvals, (iii) Client's failure to maintain or communicate suppression information, or (iv) any alleged violation of applicable marketing, privacy, data protection, consumer protection, anti-spam, or similar laws or regulations.
6. Disclaimers & Warranties
The Solutions are provided "as is" and "as available." Lidgen does not guarantee specific open rates, reply rates, or sales conversions. We do not warrant that lead data provided by the Solutions is 100% accurate or error-free. Our Solutions use Artificial Intelligence which may occasionally generate incorrect or "hallucinated" output; you are responsible for reviewing all AI-generated content before sending.
7. Limitation of Liability
To the maximum extent permitted by law, Lidgen shall not be liable for any indirect, consequential, incidental, or punitive damages (including loss of profits, data, or goodwill). Our total liability for any claim arising out of these Terms shall not exceed the amount paid by you to Lidgen in the three (3) months preceding the claim.
8. Data Enrichment & B2B Lead Data
Sources: We aggregate business contact information from public directories, authorized databases, and legitimate business sources.
Purpose: Data is processed solely for B2B commercial purposes. We do not collect sensitive personal data unrelated to professional contexts.
Disclaimer: Lidgen disclaims all warranties regarding the accuracy of third-party enriched data. You are responsible for ensuring your use of this data complies with applicable privacy laws (e.g., GDPR, CCPA).
9. Governing Law & Dispute Resolution
Jurisdiction: These Terms shall be governed by the laws of the State of Delaware, United States, without regard to its conflict of law principles.
Arbitration: Any dispute shall be resolved by binding arbitration under applicable Commercial Arbitration Rules. The seat of arbitration shall be Wilmington, Delaware.
Class Action Waiver: Disputes must be brought on an individual basis. You waive any right to participate in a class action lawsuit or class-wide arbitration.
10. Universal Compliance & Target-Market Rules
This Agreement shall be read together with the Privacy Policy (lidgen.io/legal/privacy-policy), which together shall constitute the "Terms of Service".
Without prejudice to the foregoing, this Agreement shall operate in accordance with the local regulation applicable in the End User's jurisdiction, as in effect from time to time.
Without prejudice to the foregoing, this Agreement shall be governed by, construed, and applied in a manner consistent with the applicable laws, regulations, and mandatory regulatory requirements of the jurisdiction in which the End User is located or resident. The Company shall use commercially reasonable efforts to maintain a globally consistent compliance framework; provided, however, that such framework shall be adapted as necessary to comply with the local legal and regulatory requirements applicable in the End User's jurisdiction.
This Agreement shall be governed by and construed in accordance with the laws of the State of Israel (for Israeli users). Location of Dispute Legal Jurisdiction: Any dispute (Israeli, American, Etc), controversy or claim arising out of or in connection with this Agreement, including its validity, interpretation, breach or termination, shall be submitted to the exclusive jurisdiction of the competent courts in Tel Aviv, Israel, and the parties hereby expressly and irrevocably consent to the jurisdiction thereof.
Recipient-Jurisdiction Outreach Compliance. Notwithstanding anything to the contrary in this Agreement, any outreach, solicitation, marketing communication, business communication, follow-up message, email campaign, sequence, or other initiated contact with any recipient, in any jurisdiction and through any channel, shall be conducted solely in compliance with the laws, regulations, regulatory guidance, industry rules, and legally applicable requirements of the jurisdiction in which such recipient is located, resides, or is targeted, as in effect from time to time. For the avoidance of doubt, the limitation permitting only a single outreach email shall apply specifically and exclusively to campaigns or outreach activities directed at recipients in Israel, to the extent required under applicable Israeli law, including, as applicable, the Israeli Communications Law (Bezeq and Broadcasting), 5742-1982, as an example of a stricter legal regime. In all other jurisdictions, including without limitation the United States, the permissibility, number, timing, sequencing, and content of outreach messages and any follow-up communications shall be governed exclusively by the applicable local law of the relevant recipient's jurisdiction, including, by way of example only, the CAN-SPAM Act of 2003 in the United States. The Client shall bear sole responsibility for determining, prior to and during any campaign, the legal requirements applicable to each target market and recipient jurisdiction, including without limitation requirements relating to consent, opt-in or opt-out rights, sender identification, mandatory disclosures, unsubscribe mechanisms, suppression lists, message frequency, privacy and data protection, cross-border data transfers, sector-specific restrictions, and recordkeeping obligations.
11. Liability Allocation & Indemnification
11.1 Managed Route (Managed Service)
The Client hereby irrevocably represents, warrants, acknowledges, confirms and undertakes that it alone has determined, and shall remain solely, fully, exclusively and absolutely responsible and liable for determining, whether, to whom, when, how and on what legal basis any email, message, communication, campaign, advertisement, content or other material is sent, distributed, delivered, published or otherwise transmitted through or in connection with the Services, and for ensuring full compliance, prior to and in connection with each such transmission, with any and all applicable legal, regulatory, administrative, contractual and other requirements in any relevant jurisdiction.
Without derogating from the generality of the foregoing, the Client expressly acknowledges, represents and warrants that: (a) it has independently examined, or has had a full and fair opportunity to obtain independent legal advice regarding, the legal framework applicable to its intended activities under this Agreement, including with respect to direct marketing, electronic mailing, privacy, data protection, consent, opt-in requirements, opt-out rights, unsubscribe mechanisms, sender identification, advertising disclosures, database usage, direct mail, and cross-border communications; (b) it is not relying, and has not relied, on the Company, the Services, or any statement, omission, action, inaction, practice or technical functionality of the Company or the Services, as legal advice, legal authorization, legal clearance, or any representation that any particular communication is lawful; and (c) all legal risk arising from the transmission of any communication through the Services, including the very first communication and any subsequent or follow-up communication, has been evaluated by the Client as part of its own independent business and legal risk management, and is knowingly, voluntarily and exclusively assumed by the Client.
The Client further acknowledges and agrees that the Company does not advise the Client whether any initial outreach email, follow-up email, marketing message, mailing communication or other transmission is permitted under applicable law, and nothing in this Agreement, in the Services, or in any communication by the Company shall be construed as permission, approval, recommendation or legal confirmation that any such transmission is lawful. The Client alone shall bear sole and exclusive responsibility and liability for all content, data, distribution lists, email addresses, personal data, business information, files, links, campaigns, advertising messages, marketing communications, mailing communications, methods of distribution, timing of transmission, frequency of transmission, target audiences, legal basis for transmission, permissions, consents, notices, opt-in records, unsubscribe mechanisms, disclosures, advertising labels, sender identification and any other element required in connection with the sending or transmission of communications to third parties.
Without limiting the foregoing, the Client represents, warrants and undertakes that any use of the Services by it complies, and shall at all times comply, with all applicable laws, rules, regulations, guidelines and binding interpretations, including, without limitation, the Israeli Communications Law (Telecommunications and Broadcasting), 5742-1982, the Protection of Privacy Law, 5741-1981, the regulations promulgated thereunder, the guidelines and directives of the Israeli Privacy Protection Authority, all laws and rules relating to databases, direct mail and electronic mail, the California Consumer Privacy Act (CCPA), to the extent applicable, and any other foreign, domestic, local, state, federal, supranational or international anti-spam, privacy, consumer protection, marketing or data protection law that applies or may apply to the Client's activities.
The Client shall solely bear, and hereby irrevocably assumes, all risks, consequences, liabilities, losses, costs, expenses, claims, demands, proceedings, penalties, investigations, damages and sanctions of any kind arising out of or relating to any such communications, including any allegation that any communication sent through the Services violated applicable anti-spam, privacy, marketing, consumer protection or data protection laws, whether in relation to the first communication, any subsequent communication, or the absence or insufficiency of any consent, notice, disclosure, lawful basis or compliance mechanism.
11.2 Self Route (Platform-Led Service)
The Client acknowledges, represents, warrants and undertakes that, irrespective of whether any contact list, lead list, distribution list, recipient data or audience segment is uploaded, imported, created, compiled, enriched, generated, suggested or otherwise made available by the Client directly through the self-service features of the Services, or is built, sourced, aggregated, populated, extracted, organized or presented through the Platform from publicly available, third-party, commercial, licensed or other facially legitimate sources, the Client alone shall bear sole, exclusive and absolute responsibility and liability for determining whether, to whom, under what circumstances, and on what legal basis any person or entity may lawfully be contacted.
The Client further acknowledges and agrees that the Company and the Platform merely provide technological tools for the collection, aggregation, organization, enrichment, display and management of contact data, and that the availability of any contact details, recipient information, profile data, company information or other business-related data through the Platform shall not constitute, and shall not be construed as, a representation, warranty, confirmation or legal advice by the Company that: (a) such data may lawfully be used for outreach, solicitation, marketing or other communications; (b) the relevant data subject or recipient has consented to receive any communication; (c) any legitimate interest, soft opt-in, existing business relationship or other lawful basis exists; or (d) any communication to such recipient complies with any applicable anti-spam, privacy, data protection, consumer protection or marketing law.
Without limiting the foregoing, the Client shall be solely and exclusively responsible for verifying, prior to any use of the Services to send or facilitate any communication, that its intended collection, use, storage, processing, enrichment, segmentation and outreach activities are lawful and compliant in each applicable jurisdiction, and that all required notices, disclosures, consents, permissions, opt-in records, lawful bases, suppression checks, unsubscribe mechanisms and sender identification requirements have been satisfied. The Client acknowledges that the fact that contact data was obtained or made available through the Platform, including from sources that are publicly available or otherwise facially legitimate, does not in itself create, establish, evidence or imply any right to contact the relevant recipient.
For the avoidance of doubt, all legal and regulatory risk arising from or relating to the creation, sourcing, compilation, import, upload, enrichment, use or targeting of any list or recipient data, and from any communication sent or attempted to be sent on the basis thereof, shall be borne solely and entirely by the Client, whether such list or data was provided by the Client, generated by the Client through self-service functionality, or derived, assembled or surfaced through the Platform.
12. Contact Us
For any questions regarding these Terms, please contact us at info@lidgen.io.