Terms of Service

Effective Date: 02-Feb-2026

1. Acceptance of Terms

Welcome to Lidgen! These Terms of Service ("Terms") govern your use of the Lidgen website, platform, API, and any related managed offerings (collectively, the "Solutions"). By accessing or using our Solutions, you agree to be bound by these Terms. If you are entering into this agreement on behalf of a company, you represent that you have the authority to bind that entity. If you do not agree, please refrain from using our Solutions.

2. The Solutions

Lidgen provides B2B sales intelligence and automation Solutions, which include a SaaS platform and optional managed infrastructure.

• Access: We grant you a limited, non-exclusive, non-transferable license to use the Solutions for your internal business purposes, subject to your subscription tier.

• Infrastructure: As part of the Solutions, Lidgen may provision email infrastructure (domains/inboxes) on your behalf. While we manage the technical setup, you are the legal "Sender" of all communications.

• Modifications: We reserve the right to modify or discontinue features of the Solutions at any time without prior notice.

3. Fees, Payments, and No Refunds

• Subscription: Access to the Solutions is billed on a recurring basis (Monthly or Annually). You authorize Lidgen to charge your payment method automatically at the start of each billing cycle.

• Strict No-Refund Policy: ALL PAYMENTS ARE FINAL AND NON-REFUNDABLE. Due to the immediate access to proprietary data, server infrastructure, and third-party API costs incurred upon signup, we do not offer refunds for:

  • Subscription fees (even if the Solutions were not actively used).

  • Setup or Onboarding fees.

  • Unused credits or partial months.

• Cancellation: You may cancel your subscription at any time via your account dashboard. Cancellation stops future billing, and your access to the Solutions will continue until the end of the current billing cycle.

4. User Responsibilities & Conduct

You agree to use the Solutions in compliance with all applicable laws.

• Prohibited Activities: You may not:

  • Use the Solutions for fraudulent, illegal, or unethical purposes.

  • Send spam or unsolicited messages in violation of CAN-SPAM, GDPR, or CASL.

  • Resell, redistribute, or scrape data from the Lidgen platform.

  • Reverse-engineer the Solutions or attempt to access our underlying code or algorithms.

• Content Liability: You are solely responsible for the content of your outreach. Lidgen does not monitor your specific messages and assumes no liability for claims arising from your campaigns.

5. Data & Intellectual Property

• Lidgen IP: All software, algorithms, data methodologies, and "pre-warmed" infrastructure pools remain the exclusive property of Lidgen.

• Your Data: You retain ownership of the specific prospect lists you upload.

• AI Usage License: You grant Lidgen a worldwide, royalty-free license to use anonymized campaign performance data (e.g., reply rates, subject line effectiveness) to train and improve our AI models. We will never share your specific CRM data or private client lists with other users.

6. Disclaimers & Warranties

THE SOLUTIONS ARE PROVIDED "AS IS" AND "AS AVAILABLE."

• No Guarantee of Results: Lidgen does not guarantee specific open rates, reply rates, or sales conversions. Lead generation involves market variables beyond our control.

• Data Accuracy: While we use rigorous verification, business data changes rapidly. We do not warrant that lead data provided by the Solutions is 100% accurate or error-free.

• AI Disclaimer: Our Solutions use Artificial Intelligence which may occasionally generate incorrect or "hallucinated" output. You are responsible for reviewing all AI-generated content before sending.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LIDGEN SHALL NOT BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, OR PUNITIVE DAMAGES (INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL). OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO LIDGEN IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

8. Indemnification

You agree to indemnify and hold Lidgen harmless from any claims, damages, legal fees, or liabilities arising from: (i) your use of the Solutions; (ii) your violation of these Terms or applicable laws (including anti-spam laws); or (iii) the content of your outreach campaigns.

9. Governing Law & Dispute Resolution

• Jurisdiction: These Terms shall be governed by the laws of the State of Delaware, United States, without regard to its conflict of law principles.

• Arbitration: Any dispute arising out of these Terms shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The seat of arbitration shall be Wilmington, Delaware.

• Class Action Waiver: Disputes must be brought on an individual basis. You waive any right to participate in a class action lawsuit or class-wide arbitration.

10. Contact Us

For questions regarding these Terms, please contact us at info@lidgen.io.