Terms of Service
Last Updated: 14-October-2026
Effective Date: These Terms apply from 14-October-2026 to anyone who signs up for the Solutions or signs an agreement with Lidgen on or after that date. For customers who accepted an earlier version, these Terms take effect on 28-October-2026, and the earlier version applies until then.
1. Acceptance of Terms
Welcome to Lidgen. These Terms of Service ("Terms") are a legal agreement between you and Lidgen, Inc., a Delaware corporation ("Lidgen," "we," "us," or "our"). If you signed an agreement with Lidgen that names another Lidgen entity, references to "Lidgen" in these Terms include that entity as well. "Affiliates" means any person or entity that controls, is controlled by, or is under common control with Lidgen, Inc. "You" or the "Client" means the person or company that uses the Solutions or signs an agreement with Lidgen. These Terms govern your use of the Lidgen website, platform, API, and any related managed offerings (collectively, the "Solutions"). By accessing or using the Solutions, or by checking a box accepting these Terms, you agree to be bound by these Terms. The Solutions are offered to businesses only, and you confirm that you use them for business purposes and not as a consumer. References in these Terms to "this Agreement" mean these Terms, and references to the "Services" or the "Platform" mean the Solutions.
2. The Solutions
Lidgen provides B2B sales intelligence and outreach automation Solutions, which include a SaaS platform and optional managed services and infrastructure.
Channels and Representatives: The Solutions include email outreach and, where included in your plan, LinkedIn outreach operated on LinkedIn accounts you connect. Each plan includes a number of representatives. A representative is a sender identity: a sender name for email and, where used, a connected LinkedIn profile.
Access: We grant you a limited, non-exclusive, non-transferable license to use the Solutions for your internal business purposes, subject to your plan.
Infrastructure: As part of the Solutions, Lidgen may provision email infrastructure (domains and mailboxes) on your behalf. These remain Lidgen's property. While we manage the technical setup, you are the legal sender of all communications.
LinkedIn Outreach: Lidgen's LinkedIn outreach features operate on your own LinkedIn account(s), at your direction. Lidgen applies sending limits and safety practices designed to reduce the risk of account restrictions, but LinkedIn's policies and enforcement are outside Lidgen's control. You acknowledge that using automation on LinkedIn may lead to warnings, restrictions or suspension of your account, knowingly accept that risk, and agree that Lidgen has no liability for any action taken by LinkedIn, including loss of access, connections or content.
Modifications: We may modify or discontinue features of the Solutions at any time without prior notice.
3. Fees, Payments, and No Refunds
Automatic Renewal: Your subscription renews automatically at the end of each billing cycle (monthly, unless your plan states otherwise), and you authorize Lidgen to charge your payment method the fee for your plan at the start of each billing cycle until you cancel.
Setup Fees: One-time setup fees, where they apply, are charged with the first payment and shown before you pay.
Billing and Taxes: Self-serve payments are made by card through Stripe and invoiced by Lidgen, Inc. in USD. A signed agreement may set a different billing entity and payment method. Fees are exclusive of taxes, and VAT or similar taxes are added where required by law.
Strict No-Refund Policy: All payments are final and non-refundable, including subscription fees (even if the Solutions were not actively used), setup or onboarding fees, and unused credits or partial months. This applies under all circumstances, including where any lead commitment or delivery target in an Order Form or service agreement was not reached.
Cancellation: You can cancel at any time from your account dashboard or by email to b@lidgen.io. Cancellation stops future charges and takes effect at the end of the current billing cycle. Managed services require 14 days' written notice before the end of the current billing cycle, as set out in the Managed Service Agreement.
No Pausing or Freezing: Campaigns can be paused, but subscriptions and fees cannot be paused, frozen, or placed on hold. Monthly fees are due for each billing cycle regardless of usage or campaign activity. A Cycle Extension granted by Lidgen under a signed Managed Service Agreement with a Lead Commitment is not a pause or freeze and does not entitle the Client to any refund or credit.
4. User Responsibilities & Conduct
You agree to use the Solutions in compliance with all applicable laws. You may not: use the Solutions for fraudulent, illegal, or unethical purposes; send spam or unsolicited messages in violation of applicable anti-spam laws (including CAN-SPAM, GDPR, or CASL); resell, redistribute, or scrape data from the Lidgen platform; or reverse-engineer the Solutions.
Content Liability: You are solely responsible for the content of your outreach, including messages that Lidgen writes, selects or sends on your behalf under a signed Managed Service Agreement. Lidgen assumes no liability for claims arising from your campaigns.
Signature and Sender Details: You control the signature included in your messages through the platform and are responsible for including in it your valid business identity, postal address and contact details where the law of the recipient's jurisdiction requires them.
Blocklist: You are responsible for keeping your blocklist up to date, including anyone who has asked you, at any time and through any channel, not to receive your messages, and any customers, partners, competitors or other people or companies you do not want contacted. You add them to the Blocklist page in your account settings, by email address or by domain, or, where a signed agreement allows it, send them to Lidgen in writing. Lidgen has no responsibility for messages sent to a person or company that was not on your blocklist, or sent to Lidgen in writing under a signed agreement, at least two (2) business days before the message was sent.
Suspension and Termination: Lidgen may suspend or terminate your access to the Solutions if you breach these Terms or fail to pay any amount when due.
5. Data & Intellectual Property
Lidgen IP: As between you and Lidgen, all rights in the software, algorithms, data methodologies and pre-warmed infrastructure pools are reserved to Lidgen, its affiliates and licensors. You receive no rights in them other than the license in Section 2.
Your Data: You retain ownership of the specific prospect lists you upload.
AI Usage License: You grant Lidgen a worldwide, royalty-free license to use anonymized campaign performance data (e.g., reply rates, subject line effectiveness) to train and improve our AI models. We will never share your specific CRM data or private client lists with other users.
Campaign Approvals; Compliance Procedures; Suppression Lists; Data Sources; Allocation of Responsibility
Campaign Approvals and Authority. Under a Managed Service Agreement, audiences and messages are chosen, approved and sent as set out in that agreement, including any advance authorization the Client grants there. Where Lidgen shares any draft, template, proposed language or communication content with the Client, it is not legal review, legal clearance, or legal advice. The Client bears sole and exclusive responsibility for the accuracy, legality, regulatory compliance, and suitability of all communications sent on its behalf, whether approved message by message or under advance authorization, notwithstanding any comments, suggestions, edits, formatting, transmission support, or administrative assistance provided by Lidgen.
Opt-Out Functionality and Internal Suppression Procedures. Lidgen may, as an internal operational practice, offer opt-out as a link or as a reply instruction (for example, replying "No") in emails transmitted through the platform, and may automatically add recipients who opt out to an internal suppression list or blocklist. Such measures are an administrative and technical convenience and internal operating procedure only, and are not a representation, warranty, covenant, or assurance by Lidgen that any communication complies with applicable law. Their existence or operation does not transfer to Lidgen any legal responsibility for compliance. Lidgen may use opt-out, do-not-contact and complaint information across the Solutions to suppress messages for all clients.
Data Sources; No Assumption of Legal Basis. Lidgen may source business contact data from facially legitimate commercial data providers or platforms, and may direct outreach solely to business email addresses. Lidgen does not verify, warrant, or guarantee the legality, permissibility, accuracy, provenance, consent status, or lawful usability of any data source, contact record, audience segment, or recipient list, whether sourced by Lidgen, obtained from third-party providers, or uploaded, supplied, selected, or instructed by the Client. The Client remains solely and exclusively responsible for determining, documenting, and maintaining the lawful basis, authorization, and compliance required to contact any recipient under all applicable laws.
No Legal Guaranty; Indemnity; Waiver. Lidgen acts as the Client's service provider, on the Client's behalf and under its instructions or authorization, and shall not be deemed the sender, controller, originator, publisher, or legal compliance guarantor of any campaign, communication, audience, or data set, except to the extent non-waivable law expressly provides otherwise. Lidgen disclaims all responsibility for legal compliance arising from the content of communications, the identity of recipients, the existence or sufficiency of consent or other lawful basis, suppression practices outside Lidgen's system, or the legality of any data used for outreach. The Client shall defend, indemnify, and hold harmless Lidgen and its affiliates, officers, directors, employees, and contractors from and against any and all claims, demands, actions, investigations, penalties, fines, damages, liabilities, costs, and expenses, including reasonable attorneys' fees and reasonable amounts Lidgen pays in good faith to settle a demand, arising out of or relating to (i) any communication sent by or on behalf of the Client, including communications Lidgen wrote, selected or sent under the Client's authorization, (ii) the Client's instructions, content, lists, data, targeting criteria, or approvals, (iii) the Client's failure to maintain or communicate suppression information, or (iv) any alleged violation of applicable marketing, privacy, data protection, consumer protection, anti-spam, or similar laws. The Client waives any claim against Lidgen or its affiliates relating to the lawfulness of such communications, except in case of Lidgen's fraud, gross negligence or willful misconduct.
6. Disclaimers & Warranties
The Solutions are provided "as is" and "as available." Lidgen does not guarantee specific reply rates, lead quantities, meetings, or sales conversions, except as expressly set out in a signed Managed Service Agreement with a Lead Commitment, whose sole remedy is defined there. We do not warrant that lead data provided by the Solutions is accurate or error-free. Our Solutions use artificial intelligence, which may occasionally generate incorrect output. Except where you authorize Lidgen to send on your behalf under a Managed Service Agreement, you are responsible for reviewing AI-generated content before sending.
7. Limitation of Liability
To the maximum extent permitted by law, Lidgen shall not be liable for any indirect, consequential, incidental, or punitive damages (including loss of profits, data, or goodwill). Lidgen's total liability for any claim arising out of these Terms shall not exceed the amount paid by you to Lidgen in the three (3) months preceding the claim. This limit applies to Lidgen and its affiliates together, not to each of them.
8. Data Enrichment & B2B Lead Data
Sources: We aggregate business contact information from public directories, authorized databases, and legitimate business sources.
Purpose: Data is processed solely for B2B commercial purposes. We do not collect sensitive personal data unrelated to professional contexts.
Disclaimer: Lidgen disclaims all warranties regarding the accuracy of third-party enriched data. You are responsible for ensuring your use of this data complies with applicable privacy laws (e.g., GDPR, CCPA).
9. Governing Law & Dispute Resolution
Governing Law and Venue: If you are located in Israel, these Terms are governed by the laws of the State of Israel, and the competent courts in Tel Aviv have exclusive jurisdiction. Otherwise, these Terms are governed by the laws of the State of Delaware, without regard to its conflict of law principles, and any dispute shall be resolved by binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association, seated in Wilmington, Delaware. Such disputes must be brought on an individual basis, and you waive any right to participate in a class action lawsuit or class-wide arbitration.
10. Recipient-Jurisdiction Compliance; Sender Responsibility; Platform Warnings
These Terms are read together with the Privacy Policy (lidgen.io/legal/privacy-policy) and the No-Refund Policy (lidgen.io/legal/refund-policy).
Recipient-Jurisdiction Outreach Compliance. Any outreach, solicitation, marketing communication, follow-up message, campaign, sequence, or other contact with any recipient, in any jurisdiction and through any channel, shall be conducted solely in compliance with the laws, regulations, and binding requirements of the jurisdiction in which the recipient is located, resides, or is targeted, as in effect from time to time. The Client bears sole responsibility for determining, before and during any campaign, the legal requirements applicable to each target market and recipient jurisdiction, including consent, opt-in or opt-out rights, sender identification, mandatory disclosures, unsubscribe mechanisms, suppression lists, message number and frequency, privacy and data protection, cross-border data transfers, sector-specific restrictions, and recordkeeping.
Sender Responsibility. You are the sender and advertiser of every message sent through the Solutions. Lidgen provides technology and services and does not give legal advice.
Platform Warnings. The platform may show warnings about legal risk, for example when a follow-up is added to a campaign targeting recipients in Israel. Such warnings are general information, not legal advice, and their absence does not mean a message is lawful. By confirming a warning and proceeding, you confirm that you have considered the risk and accept it. Lidgen may keep a record of such confirmations.
11. Liability Allocation & Indemnification
11.1 Managed Route (Managed Service)
The Client hereby irrevocably represents, warrants, acknowledges, confirms and undertakes that it alone shall remain solely, fully, exclusively and absolutely responsible and liable for whether, to whom, when, how and on what legal basis any email, message, communication, campaign, advertisement, content or other material is sent, distributed, delivered, published or otherwise transmitted through or in connection with the Services, whether such matters are decided by the Client or by Lidgen on the Client's behalf under the authority the Client grants in a Managed Service Agreement, and for ensuring full compliance, prior to and in connection with each such transmission, with any and all applicable legal, regulatory, administrative, contractual and other requirements in any relevant jurisdiction.
Without derogating from the generality of the foregoing, the Client expressly acknowledges, represents and warrants that: (a) it has independently examined, or has had a full and fair opportunity to obtain independent legal advice regarding, the legal framework applicable to its intended activities under this Agreement, including with respect to direct marketing, electronic mailing, privacy, data protection, consent, opt-in requirements, opt-out rights, unsubscribe mechanisms, sender identification, advertising disclosures, database usage, direct mail, and cross-border communications; (b) it is not relying, and has not relied, on Lidgen, the Services, or any statement, omission, action, inaction, practice or technical functionality of Lidgen or the Services, as legal advice, legal authorization, legal clearance, or any representation that any particular communication is lawful; and (c) all legal risk arising from the transmission of any communication through the Services, including the very first communication and any subsequent or follow-up communication, has been evaluated by the Client as part of its own independent business and legal risk management, and is knowingly, voluntarily and exclusively assumed by the Client.
The Client further acknowledges and agrees that Lidgen does not advise the Client whether any initial outreach email, follow-up email, marketing message, mailing communication or other transmission is permitted under applicable law, and nothing in this Agreement, in the Services, or in any communication by Lidgen shall be construed as permission, approval, recommendation or legal confirmation that any such transmission is lawful. The Client alone shall bear sole and exclusive responsibility and liability for all content, data, distribution lists, email addresses, personal data, business information, files, links, campaigns, advertising messages, marketing communications, mailing communications, methods of distribution, timing of transmission, frequency of transmission, target audiences, legal basis for transmission, permissions, consents, notices, opt-in records, unsubscribe mechanisms, disclosures, advertising labels, sender identification and any other element required in connection with the sending or transmission of communications to third parties.
Without limiting the foregoing, the Client represents, warrants and undertakes that any use of the Services by it or on its behalf complies, and shall at all times comply, with all applicable laws, rules, regulations, guidelines and binding interpretations, including, without limitation, the Israeli Communications Law (Telecommunications and Broadcasting), 5742-1982, the Protection of Privacy Law, 5741-1981, the regulations promulgated thereunder, the guidelines and directives of the Israeli Privacy Protection Authority, all laws and rules relating to databases, direct mail and electronic mail, the California Consumer Privacy Act (CCPA), to the extent applicable, and any other foreign, domestic, local, state, federal, supranational or international anti-spam, privacy, consumer protection, marketing or data protection law that applies or may apply to the Client's activities.
The Client shall solely bear, and hereby irrevocably assumes, all risks, consequences, liabilities, losses, costs, expenses, claims, demands, proceedings, penalties, investigations, damages and sanctions of any kind arising out of or relating to any such communications, including any allegation that any communication sent through the Services violated applicable anti-spam, privacy, marketing, consumer protection or data protection laws, whether in relation to the first communication, any subsequent communication, or the absence or insufficiency of any consent, notice, disclosure, lawful basis or compliance mechanism.
11.2 Self Route (Platform-Led Service)
The Client acknowledges, represents, warrants and undertakes that, irrespective of whether any contact list, lead list, distribution list, recipient data or audience segment is uploaded, imported, created, compiled, enriched, generated, suggested or otherwise made available by the Client directly through the self-service features of the Services, or is built, sourced, aggregated, populated, extracted, organized or presented through the Platform from publicly available, third-party, commercial, licensed or other facially legitimate sources, and irrespective of any help Lidgen gives at the Client's request in drafting copy, building lists or configuring campaigns, the Client alone shall bear sole, exclusive and absolute responsibility and liability for determining whether, to whom, under what circumstances, and on what legal basis any person or entity may lawfully be contacted.
The Client further acknowledges and agrees that Lidgen and the Platform merely provide technological tools for the collection, aggregation, organization, enrichment, display and management of contact data, and that the availability of any contact details, recipient information, profile data, company information or other business-related data through the Platform shall not constitute, and shall not be construed as, a representation, warranty, confirmation or legal advice by Lidgen that: (a) such data may lawfully be used for outreach, solicitation, marketing or other communications; (b) the relevant data subject or recipient has consented to receive any communication; (c) any legitimate interest, soft opt-in, existing business relationship or other lawful basis exists; or (d) any communication to such recipient complies with any applicable anti-spam, privacy, data protection, consumer protection or marketing law.
Without limiting the foregoing, the Client shall be solely and exclusively responsible for verifying, prior to any use of the Services to send or facilitate any communication, that its intended collection, use, storage, processing, enrichment, segmentation and outreach activities are lawful and compliant in each applicable jurisdiction, and that all required notices, disclosures, consents, permissions, opt-in records, lawful bases, suppression checks, unsubscribe mechanisms and sender identification requirements have been satisfied. The Client acknowledges that the fact that contact data was obtained or made available through the Platform, including from sources that are publicly available or otherwise facially legitimate, does not in itself create, establish, evidence or imply any right to contact the relevant recipient.
For the avoidance of doubt, all legal and regulatory risk arising from or relating to the creation, sourcing, compilation, import, upload, enrichment, use or targeting of any list or recipient data, and from any communication sent or attempted to be sent on the basis thereof, shall be borne solely and entirely by the Client, whether such list or data was provided by the Client, generated by the Client through self-service functionality, or derived, assembled or surfaced through the Platform.
12. Complaints & Demands
Each party will notify the other within two (2) business days after receiving any complaint, demand or claim relating to messages sent through or in connection with the Solutions. Lidgen may handle and settle any demand made against Lidgen, after notifying you where practicable, and you will cooperate. Lidgen may pause, change or stop any campaign, message or audience at any time if it considers that it carries legal or reputational risk.
13. Order of Precedence
If a signed agreement or Order Form conflicts with these Terms, the signed agreement prevails only as to fees, billing entity, payment, term, cancellation notice, any Lead Commitment, and any campaign authority granted in it. In all other matters, including limitation of liability, indemnification and your compliance obligations, these Terms prevail.
14. Changes to These Terms
Lidgen may update these Terms by posting a new version with a new Effective Date. For material changes, Lidgen will give at least fourteen (14) days' notice by email to the account owner or in the platform. Continued use of the Solutions after the Effective Date means you accept the updated Terms. If you do not agree, you may cancel before the Effective Date under Section 3. A Managed client that objects may cancel effective on the Effective Date, even if its agreement requires a longer notice period.
15. General
Severability: If any provision of these Terms is held invalid or unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain in full force.
Survival: Sections 1, 3 (No Refunds), 4, 5, 6, 7, 9, 10, 11, 12, 13 and 15 survive termination.
Assignment: Lidgen may assign these Terms to an affiliate or to a successor to its business. You may not assign them without Lidgen's written consent.
16. Contact Us
For any questions regarding these Terms, please contact us at info@lidgen.io.